SHIPPING & DELIVERY
USA & CANADA
USA and Canada Delivery Charge £15
Delivered by DHL Economy shipment in 3-5 days
REST OF WORLD
Rest of the World £20
Delivered by DHL Economy shipment in 3-7 days
Standard delivery charge £15
DHL shipment in 1-3 days
EU Delivery Charge / €15
DHL shipment in 1-3 days
PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION
Customers ordering from outside the European Union will receive a 20% VAT discount on their order. This is applied at checkout once you have given your delivery details.
ENDLESS JOY store will sometimes offer a free shipping promotion. When this promotion is offered it will be clearly stated on the ENDLESS JOY store site, and will be applied to your order at checkout.
You will receive an order confirmation by e-mail shortly after placing your order. Please note that during Sale, confirmation time may take up to 5 days.
Your order will be dispatched within 2 days from the time it is placed. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. This email will include carrier and tracking info for your parcel. Please note that during Sale, dispatch time may take up to 5 days.
RETURNING YOUR ORDER
During 14 days from the delivery of your package you may request to return your order. Please note that exchanges will only be offered for a different size in the exact same item originally ordered. If you would like to change to a different item, a new order must be placed. You must return the ENDLESS JOY products to the ENDLESS JOY online store's return address in perfect condition. The ENDLESS JOY products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Returns should be sent to the following address:
EXCHANGES AND SALE
During sale or promotional offers the policy explained above will apply, except that ENDLESS JOY store will not accept exchanges.
COSTS FOR RETURN
ENDLESS JOY store is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after ENDLESS JOY store receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by ENDLESS JOY store. Costs for exchanges: Once you have returned the items, ENDLESS JOY store will not make any additional charges for shipping in the case of an exchange. Please note that ENDLESS JOY store will not refund additional duties, taxes, or any additional charges, that may incur. During sale or promotional offers the policy explained above, will apply, except that ENDLESS JOY store will not accept exchanges.