SHIPPING

  • We currently offer FREE GLOBAL DELIVERY for all orders over £500 (Automatically Applied at Checkout).


    UK STANDARD : £5.00 Royal Mail Tracked 48 hours

    UK EXPRESS : £7.00 Royal Mail Tracked 24 hours

    EUROPE STANDARD : £18 Royal Mail Tracked (3-10 working days)

    USA | CANADA EXPRESS : £30 UPS Express (2-5 working days)

    USA | CANADA STANDARD : £18 Royal Mail Tracked (3-10 working days)

    AUSTRALIA EXPRESS : £30 UPS Express (3-5 working days)

    CHINA | HONG KONG | JAPAN | KOREA : £15 Royal Mail Tracked (3-7 working days)

    REST OF THE WORLD EXPRESS : £40.00 UPS Express (3-7 working days)

    REST OF THE WORLD STANDARD : £18 Royal Mail Tracked (5-15 working days)

    ALL ORDERS ARE SHIPPED FROM THE UK


    Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, stock availability or customs clearance.

    Thank you in advance for your patience and understanding.

  • To ensure secure delivery and to prevent issues such as mis-delivery or misplaced parcels, we now send most international shipments via a Signed For Service.


    This policy applies to both UPS and Royal Mail services.

    Please note the following:

    • Low-value shipments may be excluded from this requirement.

    • A signature may be required upon delivery.

    This enhances accountability and provides peace of mind for both our customers and delivery partners. Thank you for your understanding and cooperation.



    Please visit the Shipping & Returns Page for further information regarding shipping costs and delivery times.

  • We aim to dispatch your order on the same day before 12:00 pm (GMT) from Monday to Friday.

    However, this is not always possible during busy periods; in such cases, your order will be dispatched within 3 days from the time it is placed. Once your order is dispatched, you will receive a shipping confirmation via email. This email will include carrier and tracking information for your parcel. Please note that during sales, dispatch times may take longer.

    For next day Saturday Deliver in the UK please place orders by 12pm Friday using the Royal mail Tracked 24 service.

    For further information regarding shipping costs and delivery times, please Contact us.

  • All orders to the UK, EU, USA, & Australia are inclusive of taxes & duties, with nothing further to pay.

    Please visit the Shipping & Returns Page for further information regarding import duties.

  • All orders are shipped from PicPac UK, our friendly, family-run and efficient warehouse partner in the United Kingdom.

  • We ship to UK, EU, USA, Australia & New Zealand.

    In the Eurozone: Austria | Belgium | Bulgaria | Croatia | Republic of Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden.

    And other International Markets:

    Canada | China | Denmark | Fiji | Georgia | Hong Kong SAR China | Hungary | Iceland | Indonesia | Japan | Monaco | Norway | Poland | Singapore, South Africa | South Korea | Sweden | Switzerland | Taiwan | Thailand | Ukraine | United Arab Emirates.

    If your country is not listed, Please Contact Customer Service and we will try to arrange a solution.

  • Orders are shipped with UPS, DHL Express Or Royal Mail. Once your parcel has been shipped you will receive the UPS, DHL or Royal Mail tracking number by email.

  • When multiple orders are placed they are sent separately. However within a brief period, and with the same shipping information, our warehouse team can try and send your order together and refund the extra shipping fee.

    If you wish to have your orders sent together, after you have placed your order, please reach out to Customer Service here.

  • We cannot undervalue orders, or mark them as a gift.

  • We send all orders to the EU, DDP (delivery duty paid).

    However, on occasion Custom Authorities choose to ignore this and send the customs bill to the customer and not us.

    If you are sent a Customs bill please contact us immediately and we'll pay the bill for you. 

    Or please pay the bill and we will give you a refund.

    This is the quickest way to release the package and ensure the package is not returned to us. 


PAYMENT

  • Endless Joy accepts payments made via VISA, MasterCard, American Express, and PayPal. These transactions are processed securely through our trusted payment service providers, STRIPE and PayPal.

    They are 100% secured.

    Please be aware that all prices are listed in GBP (British Pounds) and any currency conversions displayed are an approximation only. All final transactions will be conducted in GBP (£).

  • Please visit the Shipping & Delivery Page for further information regarding import duties.


PRODUCTS

  • The products and sizes displayed on our web store usually reflects what we currently have in stock.

    However, on occasion we move items from our archive to the website for sale.

    If you have your eye on a specific item, Please go to the product detail page of the item your are interested in and sign up by email to be notified if/when the item is restocked.

    If you wish to receive further information regarding the piece you are interested in, please reach out to Customer Service here.

  • You can find sizing charts with all measurements for our products on the product page. If you need further information in regards to size and fit, please reach out to Customer Support here.

  • All artworks are hand painted by Stevie & Alexandra Anderson.

    Our Shirts, Shorts, Trousers, T-shirts & Scarfs are made in Bali, Indonesia.

    Our Coats & Jackets are woven in Holland and tailored in London.

    All Blankets are woven in the USA, & Art Tapestries are woven in Holland.

    For more information on our fabrics and sustainability please see our Information Page.

  • Please consider washing less frequently - Silk has natural antibacterial properties and you can wear it several times and air it after use instead of washing.

    When you are ready to wash the shirt, please hand wash in cold water with a PH neutral soap.

    Place the shirt in clean, cold water with some PH natural soap and gently swirl / agitate it for a few minutes (Please do not ring the shirt out as you may damage the threads).

    Wash any remaining soap off with fresh cold water. To remove excess water please roll the shirt in a clean towel.

    Air dry the shirt on a hanger or laid on a flat surface.

    Steam iron / steam the shirt on a low setting - if you steam or iron under a pillow case that should be a little kinder on the shirt also.

    Dry cleaning is an option - but this is not great for the environment.


ORDERS

  • The processing of your order starts as soon as your order is placed and there is a limited timeframe for us to cancel or amend it. Please note that during busy periods such as holidays, sales and new releases, this may prevent the chance of changing your order in time. If you would like to change your order, please contact our Customer Support as soon as possible.

  • As soon as your order is placed, an order confirmation is sent to the email address you entered in the checkout. If it is missing, please make sure you have provided the correct email address and check your email spam folder.

  • Please visit the Shipping & Returns Page for further information regarding delivery and when your order is expected to be received.

  • Please note that it can take our shipping providers DHL & Royal Mail up-to 24 hours to update the tracking link. If your link is not updated within 24 hours, please reach out to Customer Support.


RETURNS

  • During 30 days from the delivery of your package you may request to return your order.

  • Please reach out to Customer Support here to register a return before sending your package.

  • We do not currently provide a return label. Endless Joy is not responsible for shipping or import costs that may incur regarding the return of a product.

  • Please reach out to Customer Support here to arrange a return before sending your package.

    Kindly be aware it is the customers responsibility (International & UK) to cover all costs relating to a return. This includes any customs duties & taxes, (where applicable).

    Please clearly mark the goods as RETURN GOODS on any customs paperwork and declare the correct value of goods from your digital invoice. Goods not marked this way or declared at zero value may be subject to delays or import duties.

    We advise that you send your shipment with a tracked service and keep a record of the tracking number.

  • PicPac UK,

    Endless Joy Returns

    9 William's Way
    Wollaston
    Wellingborough
    NN29 7RQ

    lexi@endlessjoy.co.uk

    Please include your order number on or within the package.

  • Unfortunately are we unable to offer exchanges. If you would like to change to a different size or item a new order must be placed.

  • Please note returns can take up to 7 business days to process from arrival of your package to our warehouse; during busy periods this timeline can be longer.

    However, we do endeavour to process all returned items as quickly as possible.

  • In the rare case of a product defect, or that you have received the wrong item please reach out to Customer Support here & you will receive a response as quickly as possible.


CONTACT

  • Customer Service and General enquires please contact lexi@endlessjoy.co.uk

  • Please note that we currently do not have a physical store. Endless Joy is a UK limited company (Company No. 11770108).

    All orders are shipped from our warehouse partner, PicPac, in the United Kingdom.

  • Please note we are a very small company and all emails are answered personally by founders Alexandra & Stevie Anderson.

    As a small team, we do not have a contact phone number & all enquiries are answered only by email.

    We do our best to answer all enquiries within 24 hours, but this is not always possible during weekends and at busy periods. Any none urgent & general enquiries may take longer for us to respond to.