TERMS & CONDITIONS

 

The ENDLESS JOY store is operated by Endless joy LTD / 11770108. 
The terms and conditions below regulate the use of the ENDLESS JOY store localised on web address www.endlessjoy.com The terms and conditions below also regulate the sales carried out on the ENDLESS JOY store localised on web address www.endlessjoy.com

PRIVACY

Please see Endless joy LTD separate Privacy Policy here

SECURITY

Security for the safety of your personal information, ENDLESS JOY store uses SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

COOKIES

Cookies are used by the ENDLESS JOY store in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. ENDLESS JOY store will not operate properly when cookies are disabled in your web browser.

DISCLAIMER

ENDLESS JOY store's ambition is for the website to always be up and running, however ENDLESS JOY store cannot guarantee this. ENDLESS JOY store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the ENDLESS JOY store can differ from their actual colours. ENDLESS JOY store cannot be held responsible for any such discrepancy.

PRICES

All prices in the ENDLESS JOY store are stated in GBP, USD, EUR The price of each product is stated excluding shipping costs but including UK VAT.

TAX FREE (NON EU CUSTOMERS)

All our prices include 20% VAT Customers outside of the European Union, will have the VAT charge removed in the checkout process.

PRICE CHANGES

ENDLESS JOY store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.


PAYMENT

The ENDLESS JOY store accepts payment by PAYPAL / VISA / MasterCard / American Express / Euro Card. transactions are encrypted and 100% secure.

SHIPPING CHARGES

Shipping charges will be added to your order. Please view the ENDLESS JOY store shipping rates for information on your specific shipping charge.


CURRENCIES

ENDLESS JOY store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.

UNCOLLECTED PACKAGES

ENDLESS JOY store will not pay shipping costs for uncollected packages.

RETURNING YOUR ORDER

During 14 days from the delivery of your package you may request to return your order. Please note that exchanges will only be offered for a different size in the exact same item originally ordered. If you would like to change to a different item, a new order must be placed. You must return the ENDLESS JOY products to the ENDLESS JOY online store's return address in perfect condition. The ENDLESS JOY products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Returns should be sent to the following address:

EXCHANGES AND SALE

During sale or promotional offers the policy explained above will apply, except that ENDLESS JOY store will not accept exchanges.

COSTS FOR RETURN

ENDLESS JOY store is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after ENDLESS JOY store receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by ENDLESS JOY store.
 Costs for exchanges: Once you have returned the items, ENDLESS JOY store will not make any additional charges for shipping in the case of an exchange. Please note that ENDLESS JOY store will not refund additional duties, taxes, or any additional charges, that may incur. 
During sale or promotional offers the policy explained above, will apply, except that ENDLESS JOY store will not accept exchanges.

CONTACT INFORMATION TO CUSTOMER SERVICE

If you have any questions please contact the customer service at :

FEEDBACK AND COMPLAINTS POLICY

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution